How can we help?
Browse the FAQs below or get in touch directly. We typically respond within one business day.
Email us
For account issues, billing questions, or anything else.
resuniq@zohomail.in →Frequently asked questions
How do I import my existing resume?+
Click the Import button on the dashboard and upload a PDF or Word document (.doc or .docx). Our AI will extract your information and pre-fill the resume builder automatically.
What are credits and how do I get more?+
Credits power AI features like resume parsing, content suggestions, and ATS scoring. Your account starts with a free credit balance. Additional credits are available via Pro plans — look for the Upgrade option in the dashboard.
My imported PDF is missing some text.+
PDF parsing works best with text-based PDFs. Image-only or scanned PDFs cannot be read. Try exporting your resume from Word or Google Docs as a PDF, or import the .docx file directly.
Can I have multiple resumes?+
Yes — create as many resumes as you like from the dashboard. One tailored resume per job application is recommended for the best ATS results.
How does the ATS score work?+
Paste a job description using the Match button in the editor. The AI compares your resume against the job requirements and returns a score out of 100 with specific suggestions to close the gap.
Can I export my resume as a Word document?+
Yes. Use the Export button in the editor and choose Export as DOCX.
Is my resume data private?+
Yes. Your resume content is stored securely and is never shared with third parties or used to train AI models. See our Privacy Policy for full details.
How do I delete my account?+
Email us at resuniq@zohomail.in and we will delete your account and all associated data within 7 business days.
Still stuck?
Drop us an email and we'll get back to you within 1–2 business days.